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Reserve A Ride Transportation
Review helpful information on reserving a ride when you need it.
Passengers will be transported provided the lift and vehicle can physically accommodate them, unless doing so is inconsistent with legitimate safety requirements (e.g. the combined weight of the wheelchair/occupant exceeds that of the lift specifications.
In order to accommodate your wheelchair, power scooter, walker or other wheeled device that provides mobility to those with limited physical abilities on a Wahkiakum on the Move vehicle it must meet the following standards:
- The equipment must have 3 or 4 wheels.
- The measurement of the equipment must be no more than 30” wide and 48” long, including footrests and backpacks.
- The equipment must not weigh more than 600 lbs. when occupied.
- Walkers must be collapsible and stored between seats.
- Segway motorized personal transportation devices are allowed on Wahkiakum on the Move vehicles when used as a mobility device by a person with a disability
- Equipment must be in good working order, with batteries charged, tires inflated, and all parts secure. (49 CFR 37.3)
Mobility Device Brakes
When occupying a lift or securement area, it is recommended that passengers apply brakes on their mobility devices; however, they are not required to do so. With power chairs or scooters, it recommended that the power switch be turned to the "off" position. Again, this is not mandatory.
Portable Oxygen Use
Individuals with disabilities who use portable oxygen devices are allowed to travel with respirators and properly secured portable oxygen supplies. Oxygen supplies must not obstruct the aisle. (49 CFR 37.167(h))
Operators will use front and rear tie-downs to secure mobility devices. Operators will secure mobility devices at the strongest parts of the device; however, the passenger can indicate the most optimal tie-down spot. The mobility device will be secured front facing unless otherwise requested by the passenger. Drivers will assist passengers with securement systems, ramps, and seatbelts; however, drivers cannot assist riders using power chairs or scooters with the operation of their equipment. Wahkiakum on the Move cannot refuse to transport someone whose mobility device cannot be satisfactorily restrained provided that mobility device fits within the definition described in Section 3. (49 CFR 37.165)
Stops at major intersections, transfer points, and destination points will be announced on fixed route buses. Transit operators will announce other stops upon request. (49 CFR 37.17 (a-c))
Personal Care Attendants
A Personal Care Attendant (PCA) may ride with you at no charge. A PCA is someone who travels with, and helps, a rider who is not able to travel alone. You must provide your own PCA if you need one. Please let us know on your application form whether or not you will be using a PCA. This information will guarantee a place for him or her to ride with you. Guests and companions may ride with you on Wahkiakum on the Move.
A service animal is any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability. In order to ride Wahkiakum on the Move:
- The animal must be on a leash, tether or harness unless use of such a device would interfere with the task the service animal performs or the person’s disability prevents use of such devices
- The service animal must remain under control of the owner and behave appropriately at all times.
- Birds, reptiles, amphibians, rodents, and cats must be kept in an enclosed carrier/container.
- The animal must remain at your feet or on your lap. It may not sit on a vehicle seat.
- The animal must not be aggressive toward people or other animals.
- You are responsible for any damage caused by the animal. (49 CFR 37.167(d))
Operators shall position the bus to make boarding and de-boarding as easy as possible for everyone, minimize the slope of the ramp, and use the kneeling option as needed. Bus operators shall provide assistance to passengers upon request. Passengers with disabilities shall be allowed adequate time to board and disembark the vehicle.
Maintenance of Lifts or Ramps
Bus operators must test the lift or ramp during the pre-trip inspection. Break down of accessibility equipment must be reported immediately to dispatch. A vehicle with an inoperable lift or ramp must be removed from service as soon as possible and cannot be returned to service until repaired. If there is a lift or ramp failure, a replacement vehicle must be dispatched if the next trip to the destination of any passenger using a mobility device is scheduled in more than 30 minutes. If the next trip to the destination of any passenger using a mobility device is scheduled in 30 minutes or less, a replacement vehicle may be dispatched if available. (49 CFR 37.163)
Upon request, bus operators shall ask - but not require - passengers to yield priority seating at the front of the bus to seniors and persons with disabilities. Drivers are not required to enforce the priority seating designation beyond making such a request.
Mobility device securement areas on buses are reserved. Passengers using common mobility aids shall be boarded if the securement areas are not otherwise occupied by a mobility device, regardless of the number of passengers on the bus. Bus operators are required to ask passengers sitting in the securement areas to move to other available seats or to stand.
Suspension of Service
A rider's privileges may be suspended for any of the following infractions on any Wahkiakum on the Move property, including vehicles, bus stops, or stations:
- Consuming alcoholic beverages or in possession of alcoholic beverages.
- Discarding or dumping litter in places other than the recognized receptacles.
- Engaging in other conduct that is inconsistent with the intended purpose of the transit facility, station, or vehicle. (RCW 9.91.025)
- Loud, raucous, unruly, harmful, or harassing behavior.
- Possessing an unissued transfer.
- Smoking or carrying a lit pipe, cigar, or cigarette (unless in a designated smoking area).
Wahkiakum on the Move will notify the public of the ADA policy on the website and in the riders guide.